General Booking Conditions

Extras

You can add these extras to your booking; ask for them when you book or on WhatsApp (+34 640 34 83 21):

• Late check-out on weekend Sundays (until 17:00, subject to availability and if you ask in advance): free
• Rose-petal decoration: 20 €
• Chocolate fondant with fruit: 15 €
• Bouquet of flowers: 30 €
• Breakfast: €6 per person per day
• Firewood: the first load is included; each additional load, €8
• Charcoal for the barbecue: 3 €
• Extra bed (Tío Pancho, Los Moros and both cottages together): €20 per person per night
• Cot for children under 3: free
• Pets: €25 per pet and stay

Bookings

• When you book, you must pay 30% of the final price as a deposit, within 24 hours, using the payment methods shown when you book.
• Please let us know once you have paid, by WhatsApp (+34 640 34 83 21) or email: info@florentino-robledillo.com
• If we do not hear about the deposit payment within 24 hours of booking, the booking is cancelled and the cottage becomes available to other guests again.
• In the event of cancellation of the booking, refunds are made as follows:
  • If you cancel or change the booking up to 14 days before arrival, the deposit is refunded.
  • If you cancel or change the booking up to 7 days before arrival, 50% of the deposit is refunded.
  • If you cancel later than that, the deposit is not refunded.
  • If you do not show up or cancel on or after the arrival date, the full stay must be paid.
• Our opening hours for guest enquiries are 10:00 to 21:00, every day.
• Our cottages are in perfect condition and fully equipped, and guests must keep them that way. The cost of any damage caused will be charged.

Check-in and check-out times

• Check-in is from 16:00 to 23:00, and check-out is before 12:00.
• On Sundays, check-in depends on availability and the arrival time must be agreed with the owner. Check-in may be from 19:00.
• For weekend stays, check-out can be extended until 17:00 on Sunday, subject to availability and by prior arrangement with the owner.
• Guests who do not leave by check-out time will be considered to have extended their stay by one more day.
• Please tell the owner your approximate arrival time by phone or WhatsApp (+34 640 34 83 21) at least one day in advance.

Arrival

• As owners of registered holiday cottages, we are legally required to record the identity details of ALL guests staying in the cottage and report them to the Guardia Civil (Spanish police).
• The owner will show you around the cottage and tell you where to find the nearest shops and places of interest.
• The balance (total price minus the deposit) is paid on arrival. We accept cash, credit card or Bizum. If you want to pay by bank transfer, please tell the owner and make the payment at least two days before arrival, and show the payment receipt when you check in.
• When Tío Pancho and Los Moros are rented together, a €200 security deposit may be requested, which is returned at check-out after the cottage has been checked.
• Under no circumstances may more people than the maximum stated in the cottage description stay without first telling the owner, including children over 2. The owner reserves the right to refuse entry or cancel the booking if this rule is not respected.

Looking after the cottage

• The GUEST receives the cottage clean and tidy and must take proper care of it and its furniture. If the GUEST notices any damage or fault, they must report it as soon as possible.
• The GUEST must leave and return the cottage reasonably clean and with all the furniture in the same condition as on arrival.
• Please check the cottage when you arrive and report any problems to the owner as soon as possible so they can be fixed.
• At the end of the stay, the OWNER will check the contents, cleanliness and tidiness of the cottage in the presence of the guests.
• You can call the owner about any problem at reasonable hours, unless it is urgent.
• Pets are welcome in the cottage for an extra €25 per pet. Pets are not allowed in shared areas such as the swimming pool. If guests bring pets without telling the owner, the corresponding supplement will be charged.
• For stays of more than 7 days, bed linen is changed weekly.

House rules

• The GUEST agrees to respect peace and quiet at all times, as well as any guests staying in the other cottage and the neighbours. For this reason, parties are not allowed.
• In the event of VANDALISM, NOISE, DISTURBANCE, JUSTIFIED COMPLAINTS FROM NEIGHBOURS or RECKLESS USE of the cottage and its contents, the owners may end the rental at any time, and the guests must leave the property immediately.
• Please do not leave rubbish in the cottage, the patio or the street by the front door. The GUEST agrees to put rubbish bags in the village bins; there are some next to the restaurant.
• Cooking in the fireplace is strictly forbidden.
• The barbecue can be used all year round, with charcoal only, which the guest provides. The local council may ban barbecues on very hot days or when the fire risk is high.
• The GUEST must respect the furniture and facilities of the cottage. We want every guest, just like you, to find it as comfortable and clean as possible.
• If anything has been damaged, please tell the owner by phone before you leave, to avoid misunderstandings.
• The owner is not responsible for lost or forgotten items; however, anything found while cleaning can be sent to the address you provide, cash on delivery.
• The OWNER reserves the right to refuse or cancel, at any time and without refund, any stay that does not respect the house rules.

Legal obligations regarding personal data protection.

In accordance with Spanish Organic Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that the personal data collected in this form will be included in files registered with the Spanish Data Protection Agency (AEPD), under the responsibility of MARIA ISABEL GARCÍA HERNÁNDEZ, NIF 06531155Y, with business address at C/ Nueva, 14 – 05130 Robledillo (Ávila), with the security measures established in Royal Decree 1720/2007 of 21 December. You may exercise your rights of access, rectification, cancellation and objection regarding this data at any time by writing to the business address.

You can exercise your rights of access, cancellation and rectification by writing to: C/ Nueva, 14, 05130 Robledillo (Ávila), Spain, or to info@florentino-robledillo.com.